Outlet Manager

Job Description

We are currently seeking ambitious, dynamic, self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality food & beverage products with prompt, accurate, and personalized service.

As an Outlet Manager, you are responsible for managing your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting/exceeding financial goals. Your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• Conduct regular training sessions with the assigned team in line with the departmental SOPs.
• Evaluate the performance of the assigned team and initiate internal development and promotions.
• Responsible for the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handle the welcome and seating of arriving guests with the assistance of the Hostess.
• Maintain a professional and friendly relationship with the outlet patrons.
• Establish and update the outlet's database of regular guests.
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
• Be actively involved in the outlet's promotional activities.

Skills
Education, Qualifications & Experiences
You should be a college/university degree graduate with a minimum of two years of experience in a similar role. You must be computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative, and eager to share your desire to achieve the highest quality service standards with guests and team members. You should possess the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results