Order and Billing Administrator

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• Required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• Required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders and invoices align with contractual terms and pricing agreements.
• Collaborates with cross-functional teams to address any order discrepancies.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Tracks and monitors with services team the order activation dates.
• Conducts weekly contract activation list workflows and update finance manager.
• Links CIs to contracts for ITSM integration.
• Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders, assist Order Management Manager with additional reports and assignments as needed.
• Performs any other related task as required.

Knowledge and Attributes:

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Proficiency in Microsoft Office applications, especially Excel.
• Customer-focused mindset with a commitment to providing excellent service.
• Adaptability to changing priorities and a fast-paced environment.
• Possess a proactive and systematic approach to work.

Academic Qualifications and Certifications:

• High school diploma or equivalent qualification.

Required Experience:

• Solid demonstrated experience in order fulfilment administration or related roles.
• Solid demonstrated experience gained within a global IT services organization is advantageous.
• Demonstrated billing experience as part of an order fulfilment administration or related role.