Ops Business Analyst, ROW Network Losses

DESCRIPTION

As a Ops Business Analyst, you will gain 360-degree exposure to all areas of transportation at a pan-country level, owning the end-to-end process improvement for Network Losses. You will be working with various cross functions such as operations, continuous improvement, security, finance, and legal to build visibility on losses themes and set up mitigation plans and follow on execution. You will define and implement tailor-made action plans to boost your Network performance and monitor success metrics on a daily basis.

Key job responsibilities
As Ops Business Analyst, you will have autonomy in shaping the role and the window to benchmark processes across global Amazon geographies. You will solve Amazon's most complicated problems by analyzing data, auditing sites, and deep diving process gaps.

A day in the life
RoW Network Losses is part of RoW programs; an org that looks into reducing losses that occur due to operational defects across Rest of World marketplaces. Our discipline is defect reduction in nature, but coated with an abuse mitigation flavor.

About the team

1. Process: We learn all fulfilment and reimbursement processes to be able to identify root causes and propose solutions.
2. Logic: We build certain logics that detect the root causes once/before they occur.
3. Data: We depend on data to create deterministic signals and take decisions.

BASIC QUALIFICATIONS

1. Project management/Process improvement/Quality control background.
2. Proficient in MS Word, Excel & PowerPoint.
3. Ability to communicate effectively in English both verbally and written.

PREFERRED QUALIFICATIONS

1. Basic awareness of SQL.
2. Supply chain/Engineering experience.

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