Operations Supervisor

Department: Flight Preparation Operations

Reports to: Operations Manager

About Us

At Emirates Flight Catering, we pride ourselves on delivering world-class catering and logistics solutions for one of the world's busiest airline hubs. Our success is built on operational excellence, innovation, and a commitment to fostering an inclusive and dynamic workplace. Join us and become part of a team that ensures seamless operations, delivering exceptional experiences to millions of passengers every year.

About the Role

As an Operations Supervisor, you will play a pivotal role in ensuring the smooth execution of daily flight operations. From supervising staff to coordinating with internal and external stakeholders, you'll be at the heart of delivering efficient and high-quality services. This role offers opportunities for growth, collaboration, and making a tangible impact on global operations.

Lead and Support Teams:

• Train, motivate, and guide staff to achieve operational objectives, providing ongoing support and feedback.
• Ensure seamless communication during shift handovers and briefings.

Coordinate Operations:

• Liaise with airline representatives to confirm catering requirements, passenger figures, and additional services.
• Monitor resource allocation and escalate significant variances to management.

Ensure Quality and Compliance:

• Conduct spot checks to ensure food and equipment meet airline standards and schedules.
• Implement and monitor safe working practices in line with EKFC policies and industry regulations.
• Prepare and verify catering order forms and ensure accurate documentation.
• Identify areas for improvement and implement corrective actions to enhance service delivery.
• Maintain records, prepare detailed reports, and ensure adherence to ISO 9001:2008 standards.
• Collaborate with cross-functional teams to continuously improve operational processes.

Why Join Us

• Impactful Role: Be at the forefront of operations that support one of the world's largest airlines.
• Career Growth: Thrive in a supportive environment that values professional development and internal advancement.
• Work-Life Balance: Enjoy a role that supports flexibility while offering exciting challenges.
• Inclusive Culture: Join a diverse workplace that values teamwork, innovation, and respect.

What We're Looking For

Qualifications:

• Certifications in Six Sigma, Logistics, or Supply Chain (preferred).

Experience:

• Minimum 5 years in flight operations, food packing, or logistics, with at least 2 years in a supervisory role (preferred).

Skills:

• Strong leadership, communication, and organizational abilities.
• Proficiency in MS Office and ERP systems.
• High attention to detail with a commitment to continuous improvement.

If you're passionate about operational excellence and ready to make a significant impact in a global organization, we'd love to hear from you. Apply now to join us as an Operations Supervisor and help shape the future of aviation services.