Operations Supervisor

Job Title: Operations Supervisor
Reports To: Operations Manager

Purpose:
The Operations Supervisor leads the daily operational functions of the company, ensuring all policies and procedures are strictly followed. This role acts as a key liaison between Operations and other departments, and is accountable for the efficient management of the fleet and limo services.

Key Responsibilities:

Operational Leadership:

• Lead daily operations, ensuring compliance with company policies and industry regulations.
• Act as the main point of contact between Operations and other departments for smooth cross-functional communication.

Fleet and Limo Planning:

• Oversee daily fleet planning and ensure effective utilization of the vehicles.
• Monitor the limo operations and communicate strategies to improve utilization rates with Department Managers.

Training and Development:

• Provide formal and informal training to Rental Agents on achieving customer-oriented goals.
• Guide agents on promoting additional services such as collision damage waiver, theft protection, fuel purchase options, and vehicle upgrades.

Documentation and Reservations:

• Supervise all aspects of rental documentation, including reservations, quotations, and rental extensions.
• Ensure all documentation aligns with company policies and regulatory requirements.

Reporting and Analysis:

• Assist Department Managers in preparing regular operational reports to track and assess performance.
• Monitor fleet utilization and implement strategies to maximize efficiency in consultation with the Department Manager.

Coordination:

• Coordinate daily operations across different areas, ensuring efficient collaboration between different teams and locations.

Compliance and Monitoring:

• Ensure all operations-related documentation is maintained accurately and complies with company policies and regulatory standards.

Additional Duties:

• Perform other duties as assigned by the Department Manager to support overall operational excellence.

Qualifications:

• Proven experience in an operations management role, ideally in the car rental or automotive sector.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities.
• Familiarity with fleet management, rental procedures, and relevant regulatory frameworks.
• Ability to train and mentor staff for improved customer service and operational efficiency.
• Strong organizational and problem-solving skills.