Operations Supervisor

To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

1. Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment meets and exceeds operational KPIs.
4. Monitor coordinator and associate performance, coaching them when needed, and partner with supporting departments to improve logistics processes and operations.
5. Communicate with delivery service providers to set expectations and raise quality standards.
6. Interview candidates for associate roles.
7. Brief and monitor the workload of all drivers and associates, ensuring all administrative tasks are accurately completed.
8. Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.
9. Help with training and mentoring new Associates, providing them with the knowledge needed to successfully carry out their tasks.
10. Follow-up on and resolve any process-related issues as required.
11. Perform physical activities such as pushing carts with up to 100 pounds and lifting packages with up to 15 kg.
12. Be flexible to work in different shifts and do overtime when needed.
13. Resource your function from a personal standpoint, including training needs, absence and performance management, coaching, and monitoring department productivity.

BASIC QUALIFICATIONS

• Experience in warehouse operations.
• Experience in logistics.
• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.

PREFERRED QUALIFICATIONS

• Experience with planning, performance metrics, and process improvement.

Key job responsibilities

• Make Shifts Plan (Receive/Dock/Stow).
• Manage Associates and work on achieving Productivity & Quality.
• Work on making mechanisms for a good overall flow.