Operations Supervisor

Roles and Responsibilities

What You'll Do

• Manage inventory updates, including stock takes
• Ordering inventory and managing deliveries from suppliers
• Supervising pickers
• Supervise the store and oversee its requirements
• Ensure the POS system is used effectively
• Ensure the right riders get the right orders

What You’ll Need

• Experience in supermarket/convenience store management, with a minimum of 2-3 years experience
• Strong team management skills, with the ability to quickly address challenges
• Strong communication skills, with the ability to handle customers queries or challenges
• Strong problem solving skills, you must be quick on your feet
• Hands on approach, you work with your team
• Experience using computers, familiarity with Excel, Word, email

What We’ll Provide You

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

Desired Candidate Profile

An Operations Supervisor oversees the daily activities and processes within a company to ensure efficiency, productivity, and compliance with organizational goals. This role involves managing teams, optimizing workflows, and addressing operational challenges.

Key Responsibilities

1. Team Management

   • Supervising and mentoring staff.
   • Scheduling shifts and managing workloads.
   • Monitoring team performance and providing feedback.

2. Process Optimization

   • Analyzing workflows and identifying inefficiencies.
   • Implementing process improvements to enhance productivity.
   • Ensuring quality control and adherence to company standards.

3. Resource Management

   • Allocating resources effectively to meet operational needs.
   • Managing inventory, equipment, and supplies.
   • Collaborating with other departments to ensure smooth operations.

4. Compliance and Safety

   • Ensuring adherence to safety regulations and company policies.
   • Conducting safety training and regular inspections.
   • Addressing and resolving compliance issues promptly.

5. Problem Solving

   • Identifying operational challenges and developing solutions.
   • Handling escalations and resolving conflicts.
   • Maintaining operational continuity during unexpected disruptions.

6. Reporting and Metrics

   • Tracking and analyzing key performance indicators (KPIs).
   • Preparing operational reports for management.
   • Using data to guide decision-making and improvements.