Operations Specialist (Payments)

We’re looking for a high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some Of The Job Responsibilities You’ll Have Are:

• Processing of local and foreign currency transactions and any investigation related to payments.
• Responding to queries from other banks.
• Raising RFI’s with clients.
• Resolving Transaction Screening and Monitoring alerts for payment transactions.
• Ensuring excellent customer service by interacting with customers and helping them through their issues.
• Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers.
• Working with internal teams to resolve customer issues.

The Key Competencies We’re Looking For Are:

• Experience in local and international payment, covering processes, investigation, and dispute management.
• Knowledge of Central Bank UAE regulations for payments.
• Knowledge of SWIFT and related processes.
• Cheque processing experience is a plus.
• Good problem-solving skills in situations where there is no clear process or guidance.
• Excellent communication skills and the ability to simplify complex processes for customers.
• Great teamwork and the ability to support others even in a busy environment.
• Flexible and open to an ever-changing environment and passion for working in a startup.
• Perfect spoken and written English.
• Arabic language skills are a plus.