The Operations Officer plays a critical role in ensuring the smooth and efficient operations of Rentokil Boecker. They are responsible for scheduling appointments, coordinating dispatching of teams, and monitoring the execution of pest management services according to company standards. The Operations Officer also focuses on delivering exceptional customer experiences and building strong client relationships.
The Key Responsibilities Of The Operations Officer Include
Implementing the standards outlined in the Rentokil Boecker Operations Manual
Scheduling appointments based on client availability
Managing and optimizing the appointment schedule to minimize pending appointments
Ensuring proper availability and usage of chemicals and equipment
Confirming teams are equipped with necessary tools and personal protective equipment (PPE)
Maintaining and managing vehicles and equipment maintenance
Conducting field spot checks to ensure compliance and maintain Rentokil Initial's brand image
Visiting clients to gather feedback, address concerns, and maintain client satisfaction
Providing guidance and support to technicians on pest control, pest proofing, and client communication
Collaborating with Sales Consultants and supervisors to conduct surveys and determine appropriate pest treatments
Reporting and documenting key data and submitting reports to the management
The Operations Officer must have strong organizational skills, attention to detail, and the ability to lead and manage a team effectively. They should possess excellent communication and problem-solving skills to deliver exceptional service to clients. Proficiency in Microsoft Office and CRM tools is required for efficient operations management.
Requirements
Bachelor's Degree in Business Administration, Agribusiness, Environmental Science, or equivalent
Minimum of 4 years of experience in Operations, Logistics, or a relevant field
Strong leadership and team management abilities
Customer service skills and a client-oriented mindset
Proficiency in Microsoft Office and CRM tools
Excellent communication and problem-solving skills