Operations Officer

A Customer Success Manager (CSM) plays a crucial role in ensuring that customers achieve their desired outcomes when using the organization's products or services. CSM builds strong relationships with customers by guiding them through onboarding, providing training and support, and ensuring they achieve their desired outcomes with the product or service. They also advocate for customer needs internally and manage accounts to promote satisfaction, retention, and growth opportunities.

Key Responsibilities

• Enhance the end-to-end process for the Sales team to ensure the full life cycle of the sales process is followed and completed.
• Facilitate and arrange the following meetings:

1. Leadership (LT) Meeting: Set the agenda, template, recurring meeting invite, and follow up on action items until closure.
2. Business Review Meeting: Set the agenda, template, recurring meeting invite, and follow up on action items until closure.
3. Quarterly Business Review (QBR) Meeting: Set the agenda, template, recurring meeting invite, and follow up on action items until closure.
4. Employee Engagement Meeting: Set the agenda, template, recurring meeting invite, and follow up on action items until closure.

Desired Candidate Profile

Qualifications

• Bachelor's or Master's degree in Computer Engineering, Computer Applications, Electronics, or a related field.
• Minimum 12+ years of experience in Customer Success or Operations Management.