Operations Manager - Luxury Retail

Job Title : Operations Manager - Luxury Retail

Location : United Arab Emirates

Package : up to 25,000 AED per month, plus annual bonus, plus benefits

I'm currently supporting one of the GCC's major group owned organisations, as they are actively looking for an experienced Operations Manager to join their Retail arm of the business.

The group operate primarily within the luxury retail space, and they are looking for an experienced Operations Manager who can help grow & expand their Fragrance, Parfum, & Cosmetic offerings across the UAE. The group already have a small portfolio of stores, across Dubai, Abu Dhabi, & Sharjah, and they are now looking to rapidly scale & grow their portfolio over the next 3 years.

This role will be reporting directly into the Group Director of Operations, and as the portfolio of stores continues to expand, you'll be expected to oversee multiple store locations within your specific geographic area. You will ensure that all stores under your jurisdiction meet the company's operational standards and performance metrics. This role involves strategic planning, resource allocation, and cross-store coordination to achieve uniformity and efficiency across the region. You will often serve as a liaison between corporate leadership and individual store managers, translating high-level strategies into actionable plans. Their expertise is vital in chain retailers that require consistency and adherence to corporate policies across various markets.

It is mandatory that candidates come from a strong retail background (ideally luxury, high-end and within fragrances / parfums & cosmetics) and who have a strong track record overseeing successful retail operations within the GCC. Arabic speaking is also certainly preferred, however, isn't a mandatory pre-requisite.

Responsibilities :

1. Upgrade policies for Retail Stores and Sales Operations Department
2. Establish set of desktop procedures to drive daily, weekly and monthly management routines
3. Monitor returns process performance and collaborate with the Logistics teams to drive improvements
4. Communication with Retail Team
5. Accurate and timely responses
6. Concise information regarding order status and shipments
7. Returns and exchanges should follow protocol
8. Build positive working relationships with store managers to clarify priorities and best practices
9. Manage the Sales Operations Coordinators