Operations Manager - Kids Park

Our client, one of the world’s leading sports resorts, is looking for an Operations Manager - Kids Park from the hospitality or sports facilities sector, to be based in Abu Dhabi, UAE.

The Operations Manager will be responsible for managing all aspects of the Kids Park operations, including staff management, customer service, safety, and facility maintenance. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a passion for creating memorable experiences for children and their families.

Key Responsibilities:

• Oversee daily operations of the Kids Park, ensuring a safe, clean, and welcoming environment.
• Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
• Monitor and manage operational budgets, expenses, and financial performance.
• Recruit, train, and supervise staff, including play attendants, maintenance personnel, and customer service representatives.
• Schedule staff shifts and ensure adequate coverage during peak times and special events.
• Conduct regular performance evaluations and provide ongoing training and development opportunities.
• Ensure exceptional customer service is provided to all guests.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Develop and implement customer service initiatives to enhance the guest experience.
• Ensure all safety protocols and procedures are followed, including regular safety inspections and drills.
• Maintain compliance with local health and safety regulations.
• Address and resolve any safety issues or incidents promptly.
• Oversee the maintenance and cleanliness of the park, including play equipment, restrooms, and common areas.
• Coordinate with maintenance staff and external vendors for repairs and upkeep.
• Conduct regular facility inspections to ensure high standards are maintained.
• Plan and coordinate special events, birthday parties, and educational programs.
• Work with marketing and sales teams to promote events and drive attendance.
• Manage event budgets and logistics to ensure successful execution.
• Build relationships with local schools, community organizations, and businesses to promote the Kids Park.
• Participate in community events and initiatives to enhance the park’s visibility and reputation.