Operations Manager - HVAC

What you will do

We currently have a fantastic opportunity to lead our HVAC service team as Operations Manager. In this role you will directly manage a number of field line managers who in turn manage a team of approximately 80 engineers. You will be responsible for maintaining and improving KPIs and productivity, and reporting to senior leadership.

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat.

How you will do it

1. Drive operational excellence for the HVAC service business in Abu Dhabi.
2. Responsible for delivery of maintenance, retrofit, and repair of HVAC Business in Abu Dhabi, utilising knowledge of Industry Standards, Building Compliance, and contractual obligations to deliver a holistic approach to customer equipment.
3. Coordination of Team leaders and Technicians, to drive growth within the existing service business.
4. Deliver service to JCI customers within predetermined financial and non-financial objectives.
5. Provide customer support and ensure customer satisfaction while delivering the SLA’s defined.
6. Ethics Compliance – ensuring the Branch complies with all aspects of the Johnson Controls Ethics Policy.
7. Ensuring 100% compliance to Johnson Controls Health, Safety and Environmental (EHS) policies.

What we Look for

1. Engineering Degree or equivalent from a Technical School with relevant industry trade licence and related experience or equivalent combination of education and experience.
2. Knowledge of Microsoft Office software.
3. Proven ability to lead, develop and motivate a team.
4. Must have the ability to interact effectively with employees and customers in difficult situations.
5. Proven management skills in achieving results, including financial, goal setting, planning and review.
6. Demonstrates strong technical subject matter expertise to foster credibility, loyalty, trust and commitment.
7. Customer orientation.
8. Sound commercial and business acumen.
9. Excellent negotiating skills with the objective of achieving WIN/WIN outcomes.
10. Ability to successfully manage risk and innovative approach to problem solving.
11. Excellent initiative and interpersonal communications skills both in writing and verbally.
12. Actively listens, probes, and identifies concerns. Understands the customer’s business and speaks their language.
13. Demonstrated ability to influence key stakeholders in the customer’s buying decision process.
14. Excellent verbal and written communication skills.