Operations Manager-Facilities Management Soft Services (HQ)

Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our Integrated Facilities Services team in our HQ, located in DAFZA, Dubai Airport Freezone.

Scope: The Operations Manager - Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational, and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

Financial Responsibilities:

• Ensure daily deployments are maintained as per the contractual obligations.
• Ensure invoice information and client approvals are shared within the stipulated time frame.
• Monitor all contract spending under the budgetary line.
• Maintain contractual KPIs as per scope.
• Identify and implement cost-saving initiatives without compromising service standards.
• Manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.

Customer Responsibilities:

• Coordinate with all internal stakeholders for new contract mobilization.
• Maintain healthy and effective business communication with internal departments.
• Develop and maintain a good working relationship with clients and hold regular meetings to ensure smooth contract operations.
• Take timely actions on client escalations and other operational needs.
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
• Ensure all cleaning operations comply with health and safety regulations and company policy.
• Provide training to staff on safe cleaning practices and the proper use of cleaning chemicals and equipment.

Process Responsibilities:

• Ensure work schedules are created in line with contractual scope for seamless delivery.
• Maintain, monitor, and review all service level agreements within the contract scope of work on a monthly basis.
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed upon with the client.
• Effectively utilize CAFM systems.
• Maintain accurate records of cleaning activities, staff performance, inventory levels, and financial performance.
• Prepare regular reports for senior management on operational performance, client satisfaction, and financial metrics.
• Ensure all contract documentation related to service is up-to-date and compliant with company policies and regulatory requirements.
• Conduct regular inspections of cleaning activities and sites to ensure quality standards are met.
• Develop and maintain a system for client feedback to continuously improve service delivery.