Operations Manager | Casual Dining Cafe

About the Job

We are looking for a proactive and experienced Operations Manager to oversee the daily operations of two casual dining cafe branches. This is an exciting opportunity to lead a dynamic team, ensuring operational efficiency, high-quality service, and consistent financial growth across both locations. You will play a key role in delivering an outstanding guest experience while driving the performance of the casual dining concept.

Key Responsibilities:

• Oversee the day-to-day operations of both cafe locations, ensuring smooth service and guest satisfaction.
• Lead, mentor, and motivate a team of managers and staff to create a positive and productive work environment.
• Manage and optimize financial performance, including budgeting, cost control, and meeting profitability targets.
• Implement and maintain operational standards, including SOPs, quality assurance, and health and safety compliance.
• Develop and execute strategies to drive revenue, improve efficiency, and enhance the overall customer experience at both locations.
• Build and maintain relationships with suppliers, ensuring consistent product quality and inventory management.
• Take a hands-on approach in managing manpower requirements, staff scheduling, and overseeing daily operations.

What We’re Looking For:

• Proven experience as an Operations Manager or in a similar role, ideally within the casual dining or restaurant industry.
• Strong leadership and team management skills, with the ability to inspire and develop staff at all levels.
• Financial acumen, including experience with budgeting, P&L management, and cost control.
• A passion for providing excellent customer service and ensuring the brand’s reputation is upheld.
• Exceptional organizational and decision-making skills, with a proactive and hands-on leadership style.