Operations Manager - Aviation Services

Transguard Group was established in 2001 and has diversified significantly, leading in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider with a large, dynamic, and culturally diverse workforce of 50,000 employees!

We are currently recruiting for an Operations Manager - Aviation Services to join our Aviation team in Dubai.

Scope

To support the efficient delivery of their Account Manager, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintaining profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.

Support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibilities relating to Transport, Aviation & Logistics across the group.

Responsibilities

Financial

1. Develop and maintain operational performance of operations of the contract
2. Facilitate on-time deployments of all assets in line with client demand
3. Understand the commercial aspects of the contract and monitor the operational management of the service
4. Responsible for management of daily reporting with operational data to support the review of contractual financial performance
5. Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs

Customer

1. Proactively manage the relationship with the client in line with the RACI matrix
2. Manage contacts and relationships within your account portfolio, ensuring the account is fully managed and relationships are developed at every level
3. Provide ideas on initiatives to maximize efficiencies and potential opportunities

Process

1. Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes
2. Measure, validate, and test the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
3. Responsible for Management Reporting, daily deployment data, and driver performance
4. Drive a culture within the team focused on operational excellence and business performance
5. Motivate team members and influence positive behavior
6. Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing overall efficiency
7. Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations
8. Create comprehensive documentation for key processes, promoting standardization across teams

Innovation

1. Integrate automation tools to simplify repetitive tasks and reduce manual workload
2. Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices
3. Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation
4. Work with key members of other business units to obtain the information required to compile improvement proposals
5. Utilize automation tools enabling delivery of best practice in transportation operating model