Operations Manager

Job details

Here’s how the job details align with your profile.

Pay

AED10,000 - AED20,000 a month

Job type

Full-time

Location

Ras al-Khaimah

Full job description

Job Title: Operations Manager – Hospitality Sector

Company: KAY Hospitality

Job Type: Full-Time

Reports To: Board Of Director

About KAY Invest: KAY Invest stands as an iconic pillar in the investment community, boasting a diverse portfolio that includes the largest real estate company in the city, a leading construction firm, an innovative venture capital division, and a prestigious hospitality sector. Our hospitality sector, renowned for its exceptional 9 out of 10 rating on Booking.com, exemplifies our commitment to excellence and customer satisfaction. We offer a unique and rare opportunity for an Operations Manager to lead our holiday homes hotel with unparalleled freedom, trust, and the promise of job security and growth.

Job Overview: We are seeking a hungry and energetic, dynamic Operations Manager to oversee the full operations of our holiday homes hotel. This role encompasses managing daily operations, driving sales and marketing strategies, and spearheading revenue growth initiatives. The ideal candidate will possess a unique blend of leadership, strategic thinking, and operational expertise to enhance the efficiency and profitability of our hospitality sector.

Key Responsibilities:

1. Operations Management: Oversee the entire operations of the holiday homes hotel, ensuring exceptional guest experiences and operational efficiency. Implement best practices in operational management to sustain and enhance service quality.
2. Sales and Marketing: Develop and execute innovative sales and marketing strategies to increase occupancy rates and maximize revenue. Collaborate with the marketing team to enhance online presence, including social media engagement and digital marketing campaigns.
3. Revenue Growth: Identify and leverage opportunities for revenue growth, including upselling services, optimizing pricing strategies, and exploring new revenue streams. Monitor market trends and competitor activities to ensure competitive advantage and adapt strategies accordingly. Ensure to reach the budget and/or exceed it.
4. Team Leadership and Development: Lead, motivate, collaborate and develop a high-performing team committed to achieving excellence in all aspects of the hospitality service. Foster a culture of trust, collaboration, and continuous improvement within the team.
5. Customer Satisfaction: Ensure the highest levels of guest satisfaction, enhancing a higher rating than 9 out of 10 rating on Booking.com through exceptional service and rapid response to guest feedback and concerns. Oversee financial management, including budgeting, forecasting, and financial reporting, to ensure the profitability and financial health of the hospitality sector.
6. Stakeholder Engagement: Maintain effective communication and build strong relationships with stakeholders, including investors, partners, and suppliers, to support operational success and growth.
7. Compliance and Quality Assurance: Ensure compliance with all legal and regulatory requirements and uphold the highest standards of quality and safety in all operations.

Qualifications:

1. Bachelor’s degree in Business Administration, Hospitality Management, or related field.
2. Proven experience in operations management within the 5* hospitality industry, with a track record of driving revenue growth and enhancing operational efficiency.
3. Strong leadership skills with the ability to inspire and develop a diverse team.
4. Strategic thinker with excellent problem-solving and decision-making capabilities.
5. Exceptional sales and marketing skills, with experience in digital marketing strategies.
6. Outstanding communication and interpersonal skills to engage effectively with all stakeholders.
7. Highly organized with a commitment to quality and attention to detail.

What KAY Invest Offers:

1. A rare and unique opportunity to lead operations with utmost freedom and trust.
2. Job security and significant growth potential within one of the city’s most iconic investment companies.
3. A dynamic and supportive work environment where your contributions are valued and rewarded.

KAY Invest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.