Operations Manager

Monitor operational KPIs and regularly report on key metrics to management.

Prepare monthly regulatory reports.

Work closely with customer support and content teams to continuously improve our support services.

Identify and manage initiatives to improve operational processes. Collaborate with key stakeholders across business units to drive operational excellence and enhance service quality.

Lead a team of operations associates, providing guidance, mentoring, and support to achieve targets.

What You'll be Doing

1. Monitor operational KPIs and regularly report on key metrics to management.
2. Prepare monthly regulatory reports.
3. Work closely with customer support and content teams to continuously improve our support services.
4. Identify and manage initiatives to improve operational processes.
5. Collaborate with key stakeholders across business units to drive operational excellence and enhance service quality.
6. Lead a team of operations associates, providing guidance, mentoring, and support to achieve targets.

What We Look For In You

1. 5+ years operational, customer support, or compliance experience, ideally in a crypto or fintech company.
2. Experience in creating operational systems and processes.
3. Ability to analyze large sets of data.
4. Strong written and verbal communication skills.
5. Fluency in English and Arabic language.

Onshore/Remote - United Arab Emirates (UAE)