Operations Manager

Are you a detail-driven leader with a passion for premium service and operational excellence? We're looking for an experienced Operations Manager to join a high-end luxury concierge company catering to elite clientele.

As the Operations Manager, you will be the engine that keeps our bespoke services running seamlessly. You’ll oversee day-to-day operations, manage high-performance teams, maintain relationships with exclusive partners, and ensure every client experience is nothing short of exceptional.

Key Responsibilities:

• Lead and streamline daily operations across concierge services and client touchpoints
• Manage supplier and vendor relationships, ensuring top-tier quality and delivery
• Implement and refine SOPs to drive efficiency and service consistency
• Oversee client onboarding, communications, and satisfaction
• Coordinate high-profile requests, from last-minute travel to VIP event access
• Analyze operational data and KPIs to inform strategy and decision-making
• Work closely with the leadership team on service innovation and growth initiatives

Requirements

• Recent experience in operations, ideally in luxury hospitality, concierge, or lifestyle management
• Proven leadership skills with the ability to manage and inspire a dynamic team
• Exceptional organizational and multitasking abilities
• High emotional intelligence and a client-first mindset
• Comfortable working in a fast-paced, high-demand environment
• Discretion, professionalism, and polished communication skills

Join a passionate and driven team at the forefront of lifestyle experiences, where your ideas and leadership will shape unforgettable moments for a global VIP clientele.