Operations Manager

You will be responsible for the efficient running of our Outlets in line with corporate strategies, team player whilst meeting customer, employee & management expectations and have knowledge in Coffee and F&B Industry.

The Operations Manager is responsible for overseeing the efficient running of multiple café outlets in alignment with corporate strategies. This role involves leading teams, ensuring customer satisfaction, managing daily operations, and driving business growth through effective planning and execution. The Operations Manager will also focus on financial performance, employee engagement, and maintaining high standards of quality and service.

Key Responsibilities:

Operational Management:

· Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.

· Identify issues or gaps for the outlets and come up with creative ideas to address issues.

· Plan a reasonable budget for any operation related spendings and always seek for better solutions which fits the company’s best interest.

· Manage loss prevention of machines & equipment’s through proper maintenance and service.

· Instruct the managers to assign 1 or 2 staff to have stock counting of items which we have variations daily and must be cross checked and shared the information with Finance team. Monitor and manage inventory levels to ensure optimal stock without overstocking.

· Controls cost and identify measures to cut waste of products & Foods.

· Regularly view product quality and research new vendors in the market with less costs and to communicate/coordinate via proper channel to the specified departments.

· Daily cross checking of Food watch and other points highlighted by the Baldiya/Municipality

· Proper documentation is available with regards to (branch layouts, electricity etc.).

· Form a continuous improvement cycle to achieve the monthly Targets.

· Builds and lead high performing teams and effectively trains, motivates, managing, develops and retain talents in order to improve the sales and the quality of services.

· Overseas daily operations, optimizing schedules to minimize labour cost, support the creative ideas or productivity across all business channel and maximize the sales.

· Finding strategy around pricing, customer service, new products, suppliers, online marketing and promotions aimed to increase the efficiency and driving sales.

· Participate in market mapping to identify potential new sites as part of the business growth plan.

· Ensure you have all the PIC, BFH and OHC physical documents are present in the outlet. The same must informed to the managers.

· Ensures all the team members are aware of the dress code, grooming, code of conduct, timing and leave management for organizational development.

· Conduct regular training sessions on customer service, food safety, and operational procedures.

· Develop comprehensive training programs for new employees.

· Ensure continuous professional development opportunities for staff.

· Develop and maintain strong relationships with key suppliers.

· Ensure menu items are cost-effective and meet quality standards with regards to the menu.

· Ensure to build more traffic with regards to the online platforms, monitoring the offline, reviews as well.

· Make sure to use the 3cx as primary point of platform (PBX system) for the communication purpose.

Customer Experience:

· Works continuously with the team to enhance the food safety cultures and customer service.

· Coordinate and accommodate with the outlet managers and staff in social media marketing and face to face marketing.

· Conduct market research to identify trends and customer preferences.

· Regularly gather and analyze customer feedback to identify areas for improvement.

· Participate in P&L reviews with the Finance & Account’s team reviewing financial performance and identifying opportunities.

· Develop and manage budgets for each outlet, ensuring cost control and maximizing profitability.

· Identify cost-saving opportunities without compromising quality or customer experience.

· Partners with purchase and other departments to develop and implement ideas that would lead to cost efficiencies and increase profitability.

· Ensures optimum cost efficiencies has been achieved in all the initiatives implemented in the business.

· Plan, Monitors and adheres best allocation of resources within the management standards and budget allocation in line with Annual Operating Plan. Coaches the team to adhere to the above.

· Proper maintenance of attendance and leave of staff and the same must be shared via HR as an email (Official).

· There should be an excel shared through one drive with the HR for the schedules and attendance monthly.

· Proper documentation must share to the HR Department for any types of leaves especially the sick leave officially in email.

· Monthly attendance must be shared with the HR Department by last date of the month.

· Partners with the GM and HRM – Operations to reward and recognize teams for their results.

Qualification:

Ideally a University Degree /Bachelors or Masters/Diploma in Hospitality or Hotel Management.

· Minimum 5 years work experience in similar role or F&B Industry.

· Excellent operational, administrative, interpersonal skills and customer service are must.

· Advanced/ professional technical skills in MS – Office, Restaurant POS Software.

· UAE Driving license.

Job Types: Full-time, Contract
Contract length: 24 months