Operations Manager

Key Responsibilities

• Prioritize work and deploy staff as required to ensure needs are met and exceeded in regard to on‐time delivery of services and quality of work.
• Ensure branches are in compliance with Tips and Toes SOP’s, Quality Assurance and UAE regulations.
• Ensure employees themselves are fully knowledgeable on the use and benefits of services, products, programs, treatments and activities by conducting regularly scheduled staff meetings.
• Provide excellent service and other customer care techniques and monitors feedback from the clients, SPA/Shops’ Managers, comment cards, and employees.
• Ensure that compliance with health, safety and hygiene standards are followed by shops and conduct regular spot checks.
• Provide input on budget including projected service and retail sales, monitor financials to ensure performance is in line with budgets and targets.
• Contribute to short and long‐term organizational planning and driveinitiative to reach commercial targets.
• Supervise and coach SPA Manager/ Shop Manager/Area Manager on a weekly basis.
• Coordinate with internal stakeholders to ensure smooth daily operation and maintain corporate relationship building.
• Develop employees using spa/salon training programs to ensure SOP’s are consistently met.
• Manage schedules, staffing, employees leave, movement, and rotation.
• Assess all employees' progress continually; coach employees with positive reinforcement and develop employees for future growth.
• Ensure implementation of all marketing and branding processes and procedures with company direction.
• Manage operational costs to impact on bottom line and provide input on service and product margin.
• Establish a culture of continuous improvement in alignment with the company’s Vision, Mission and Values.
• Recommend Lean management procedures to identify opportunities for cost savings across the shops.

Qualifications

• Bachelor’s Degree in Business Administration
• 5 to 8 years of experience in Management
• Proficiency in MS Office and relevant POS systems
• Fluent in English, Arabic is a plus