Operations Manager

We are Outset, a dynamic collective that brings together exciting homegrown concepts in F&B, real estate, wellness, and retail under one creative roof. Since 2017, we have been passionately shaping the industry landscape and making a significant impact in the vibrant scenes of the UAE. With our rapid expansion, we continuously introduce innovative and captivating concepts that redefine the way people experience these sectors.

We are looking for:

This is a full-time on-site role for a strong General Manager. The role requires extensive and inspired leadership to manage day-to-day operational procedures of Outset’s venues including Terra Eatery Dubai, Terra Eatery Al Qana, Neighbours Cafe, Boston Lane, Oppidan, and CMPLX. Responsibilities include staff management, customer service, financial management, and strategic planning. The role will involve ensuring the smooth running of all aspects of the business and maintaining high standards of quality and service. Frequent visits and oversight to the above-mentioned locations based in Abu Dhabi are required on a weekly basis (the number of visits will be calculated depending on the needs).

Job Responsibilities:

• Involved in progress and floor operation, providing financial control and ensuring service quality (H&S, service standards, and colleague performance).
• Work in the operation during busy days, special events, and holidays closely with floor management.
• Provide inspired leadership for the organization.
• Foster an environment of openness and trust, with constant feedback and performance coaching.
• Implement and review operational policies and procedures. Develop SOP and training material for each project, maintain and sustain a training calendar.
• Assist HR in the recruitment process when necessary, supervise, assign, and allocate training as per demand.
• Conduct performance appraisals, take disciplinary action, motivate, and train staff.
• Control P&L, maintain inventory, and review financial reports.
• Work with senior management to ensure clear communication and plan for short- and long-term goals.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Create a unique quality control process for individual brands’ output, set and monitor production KPIs.
• Purchase materials, plan inventory, and oversee warehouse efficiency.
• Manage day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Ensure strict compliance with all relevant hygiene and safety legislation and requirements.
• Act as the department representative for Special Events, working as the departmental duty manager for each event.
• Plan and deliver all aspects associated with each special event.
• Responsible for all trade press subscriptions and ensuring relevant information is passed on to the Restaurant Managers and Assistant Managers.
• Liaise with the Sales and Marketing team to collate and respond to all customer correspondence, ensuring this is communicated to the entire Food and Beverage team where appropriate.
• Build alliances and partnerships with other organizations.
• Report on project progress, as well as weekly, monthly, quarterly, and annual metrics.

Requirements of the role:

• 5+ years of experience in management and operations in the hospitality industry.
• Bachelor’s degree in operations management or a related field preferred.
• Understanding of general finance, budgeting, and forecasting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, suppliers, partners, and employees.
• Ability to multi-task while adhering to deadlines.