Operations Manager

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HILTON

Dubai

AED 50,000 - 200,000

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Today

Job description

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
Respond to audits that are completed by the company to ensure continual improvement is achieved.
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
Comply and exceed hotel and company Service Standards.
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
Hold regular briefings and communication meetings with the operational HOD team.