Operations Manager

Job Title: Operations Manager

Location: Dubai, UAE

Salary: AED 30,000 – AED 35,000 per month

A leading organisation in the healthcare and wellness sector is looking for an experienced Operations Manager to oversee the day-to-day running of multiple centres. This role is ideal for a hands-on leader with a passion for continuous improvement, operational excellence, and customer experience.

The Operations Manager will be responsible for managing multi-site operations, driving efficiency, and ensuring high service standards. This role requires a proactive leader who is willing to get hands-on, work closely with centre managers, analyse workflows, and implement improvements. The ideal candidate will have strong business acumen, a deep understanding of the UAE market, and a keen eye for detail.

Responsibilities

1. Oversee daily operations across multiple centres, ensuring efficiency and service excellence.
2. Work closely with centre managers and the patient experience manager to optimise processes.
3. Spend time in each centre, observing operations, questioning inefficiencies, and driving improvements.
4. Develop and implement operational policies, SOPs, and training programs.
5. Monitor and analyse performance metrics to enhance productivity and customer satisfaction.
6. Manage budgets, ensuring financial efficiency and cost control.
7. Ensure regulatory compliance and liaise with government bodies where required.
8. Lead and support a team of direct reports, fostering collaboration and accountability.
9. Work cross-functionally with marketing, IT, and product teams to integrate new services.
10. Drive a culture of continuous improvement, innovation, and problem-solving.

Requirements

1. Proven experience running or managing a business in the UAE, with a strong understanding of local regulations and operational requirements.
2. Hands-on operational leadership – must be willing to get directly involved in day-to-day operations.
3. Strong analytical and problem-solving skills, with the ability to critically assess and improve processes.
4. Exceptional attention to detail and commitment to operational excellence.
5. Experience managing teams, with a track record of developing and mentoring direct reports.
6. Process improvement expertise, with experience in optimising workflows and service delivery.
7. Financial and budget management skills, ensuring cost-effective operations.
8. Strong stakeholder management – ability to engage with government bodies, senior leadership, and internal teams.
9. Customer-focused mindset, ensuring exceptional patient experience across all centres.
10. Resilient and adaptable, with the ability to thrive in a fast-paced environment.