Operations Manager

Position: Operations Manager

Department: Operations

Reports to: Senior Manager - Operations

About Us:

Emirates Flight Catering is committed to operational excellence, efficiency, and world-class service delivery. Our team plays a vital role in ensuring seamless day-to-day operations that support one of the world*s busiest airline hubs. If you thrive in fast-paced environments and are passionate about optimizing processes, leading teams, and driving innovation, we want you to be part of our success story.

About the Role:

As an Operations Manager, you will take ownership of mission-critical operations, overseeing workforce management, process improvements, and service delivery. This is a leadership role where you will ensure efficiency, maintain quality standards, and collaborate with stakeholders to meet operational goals. If you're a strategic thinker who enjoys solving challenges, optimizing workflows, and mentoring teams, this is the perfect opportunity to make an impact.

What You'll Do:

Lead Operational Excellence:

• Oversee daily operations to ensure efficiency, safety, and adherence to service standards.
• Monitor performance metrics and implement strategies to drive continuous improvement.

Optimize Processes & Resources:

• Identify opportunities to streamline workflows, reduce costs, and enhance productivity.
• Ensure optimal resource allocation and workforce planning to meet business demands.

Ensure Quality & Compliance:

• Maintain high-quality standards, ensuring safety, regulatory, and operational guidelines compliance.
• Conduct audits and implement corrective actions to uphold service excellence.

Stakeholder & Team Management:

• Lead and develop diverse teams, fostering a culture of accountability, collaboration, and innovation.
• Work closely with internal and external stakeholders to meet service level agreements (SLAs) and customer expectations.

Drive Innovation & Growth:

• Leverage technology and industry best practices to enhance operational efficiency.
• Identify trends, propose improvements, and lead projects that align with organizational objectives.

Why Join Us?

Leadership Impact: Take charge of high-impact operations and contribute to strategic decision-making.

Career Growth: Enjoy opportunities for learning, leadership development, and career advancement.

Work-Life Balance: Thrive in a supportive work environment that values flexibility and well-being.

Diverse & Inclusive Culture: Join a team that celebrates collaboration, innovation, and continuous improvement.

What we are looking for:

Qualifications:

• Bachelor's degree in Business Management, Operations, or a related field.

Experience:

• Minimum 8 years of experience in operations, with at least 3 years in a managerial role.
• Strong background in process optimization, workforce management, and service delivery.

Skills:

• Proven leadership and team management abilities.
• Analytical and problem-solving skills to drive operational improvements.
• Excellent communication and stakeholder management capabilities.
• Strong knowledge of industry best practices, safety regulations, and compliance standards.

If you are a results-driven leader who thrives in a fast-paced, high-impact environment, we want to hear from you! Apply now and take the next step in your career as an Operations Manager at Emirates Flight Catering.