Operations Manager

Roles and Responsibilities

We currently have a fantastic opportunity to lead our HVAC service team as Operations Manager. In this role, you will directly manage a number of field line managers who in turn manage a team of approximately 80 engineers. You will be responsible for maintaining and improving KPIs and productivity, and reporting to senior leadership.

How You Will Do It

• Drive operational excellence for the HVAC service business in Abu Dhabi.
• Responsible for delivery of maintenance, retrofit and repair of HVAC Business in Abu Dhabi, utilising knowledge of Industry Standards, Building Compliance and contractual obligations to deliver a holistic approach to customer equipment.
• Coordination of Team leaders and Technicians, to drive growth within the existing service business.
• Deliver service to JCI customers within predetermined financial and non-financial objectives.
• Provide customer support and ensure customer satisfaction while delivering the SLA’s defined.
• Ethics Compliance – ensuring the Branch complies with all aspects of the Johnson Controls Ethics Policy.
• Ensuring 100% compliance to Johnson Controls Health, Safety and Environmental (EHS) policies.

Desired Candidate Profile

• Engineering Degree or equivalent from a Technical School with relevant industry trade licence and related experience or equivalent combination of education and experience.
• Knowledge of Microsoft Office software.
• Proven ability to lead, develop and motivate a team.
• Must have the ability to interact effectively with employees and customers in difficult situations.
• Proven management skills in achieving results, including financial, goal setting, planning, and review.
• Demonstrates strong technical subject matter expertise to foster credibility, loyalty, trust, and commitment.
• Customer orientation.
• Sound commercial and business acumen.
• Excellent negotiating skills with the objective of achieving WIN/WIN outcomes.
• Ability to successfully manage risk and innovative approach to problem-solving.
• Excellent initiative and interpersonal communications skills both in writing and verbally.
• Actively listens, probes, and identifies concerns. Understands the customer’s business and speaks their language.
• Demonstrated ability to influence key stakeholders in the customer’s buying decision process.
• Excellent verbal and written communication skills.