Operations Intern

An Operations Intern typically develops a range of skills related to the day-to-day functions and processes of a business. Here are some key skills you might focus on as an Operations Intern:

1. Project Management
   • Ability to support and manage small to medium-scale projects.
   • Organizational skills to keep track of tasks, deadlines, and deliverables.
   • Basic familiarity with project management tools like Trello, Asana, or Monday.com.
2. Data Analysis
   • Analyzing operational data to identify trends, inefficiencies, or areas of improvement.
   • Basic proficiency in Excel, Google Sheets, or other data analysis tools.
   • Ability to create reports, presentations, and charts based on collected data.
3. Problem Solving
   • Identifying bottlenecks or operational issues and proposing solutions.
   • Troubleshooting issues in processes and workflows.
4. Communication Skills
   • Effective communication with different teams (marketing, finance, HR, etc.).
   • Drafting emails, internal memos, or communication to stakeholders.
   • Working with cross-functional teams to execute initiatives.
5. Time Management
   • Balancing multiple tasks, managing deadlines, and prioritizing work effectively.
   • Ability to stay organized and focused under pressure.
6. Understanding of Operations Systems and Processes
   • Gaining insight into the operational workflows of the organization.
   • Familiarity with supply chain management, inventory control, or order fulfillment processes (depending on the industry).
7. Adaptability
   • Willingness to adapt to changes in workflow, priorities, or new technologies.
   • Learning new tools and systems quickly.
8. Customer Service and Client Interaction
   • Experience in handling customer inquiries, if applicable.
   • Basic understanding of customer-centric operations and improving customer satisfaction.
9. Financial Acumen
   • Basic understanding of budgeting, cost analysis, and managing operational expenses.
   • Tracking operational costs and supporting financial reporting.

• Direct opportunity to be mentored and reporting to senior Fairmont Global Leadership Team.
• Based in the center of Hospitality Worldwide (Dubai) for Fairmont Global – experience all hotel brands, dining concepts and industry innovations.
• Able to maximize abilities and educational background and further expand your knowledge.

What You Will Be Doing

• Supporting the SVP Operations with the monitoring of the operational hotels – perform admin assistance for the SVP’s.
• Updating WeMAX.
• Assisting with Owner Correspondence preparation / monitoring.
• Assisting with Travel Plans for the SVPO.
• Monitor the Hotel Openings Tool – Taskworld – follow up on Hotel Opening Support Calls – record milestone tracking in the tool.
• Produce reports / presentations / sheets / schedules required for Hotel Openings and Operations.
• Monitor the NSUP and Other corporate program roll out for the Hotels in the territories (in liaison with the Head of ESG for Fairmont Global).
• Sustainability compliance audits for on-property hotels.