Operations Executive – Flowers and Gift store

Job Overview:

We are seeking a detail-oriented and proactive Operations Executive to join our gifting business. This role will involve handling day-to-day operational tasks, including receiving orders, preparing packaging, managing inventory, and ensuring smooth logistics for timely deliveries. The ideal candidate should have hands-on experience in arranging gifts such as flower bouquets and chocolate packaging, as well as coordinating shipments and logistics.

Key Responsibilities:

Order Management:

1. Receive, review, and process customer orders promptly.
2. Ensure orders are fulfilled accurately and in a timely manner.

Packaging and Presentation:

1. Prepare and package gift items such as flowers, chocolates, and personalized gifts with high attention to detail.
2. Ensure packaging standards are met to maintain brand quality.

Inventory Management:

1. Monitor stock levels of gift items, packaging materials, and other supplies.
2. Coordinate with suppliers to replenish stock when necessary.

Coordination of Logistics and Shipments:

1. Organize and coordinate with logistics partners for smooth and on-time deliveries.
2. Track shipments and resolve any delivery-related issues.

Quality Control:

1. Conduct quality checks to ensure all gifts are prepared as per customer specifications.
2. Identify and resolve any discrepancies in orders.

Supplier & Vendor Relations:

1. Work closely with suppliers for procurement of flowers, chocolates, and other gift items.
2. Build strong relationships with logistics providers and couriers to ensure reliable service.

Customer Support:

1. Assist in addressing customer inquiries related to orders, shipments, and product availability.

Process Improvement:

1. Continuously look for ways to optimize packaging, storage, and delivery processes to enhance efficiency and reduce costs.

Qualifications:

1. Proven experience in operations, logistics, or a similar role within the gifting, retail, or hospitality industry.
2. Hands-on experience in packaging and arranging gifts (flowers, chocolates, etc.) is a must.
3. Strong organizational skills with the ability to multitask and manage time effectively.
4. Proficiency in using inventory management software or logistics platforms.
5. Excellent communication and coordination skills.
6. Ability to work in a fast-paced environment and meet deadlines.

Preferred Skills:

1. Familiarity with flower arrangement and chocolate packaging.
2. Experience in working with logistics providers and couriers.
3. Knowledge of e-commerce operations would be a plus.

Why Join Us?

1. Be part of a creative and dynamic team in a growing business.
2. Opportunity to work with premium gifting items and develop your skills.
3. Competitive salary and benefits package.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month