Operations Engineer

Khazna Data Center was founded in 2012 and has grown rapidly into becoming the leading and trusted wholesale Data Center provider in the Middle East and North Africa region. As we expand our operations, we are looking for the best talent across the industry for our various roles. We offer a competitive salary and benefits package, in addition to the desirable career opportunity of working alongside some of the best talent in the industry. More info is available at https://www.khazna.ae

We are looking for an Operations Engineer to join our Data Centers Operations Team in UAE who will be responsible for the efficient operation and maintenance of data center facilities. This role ensures compliance with QHSE standards, manages hard services, coordinates soft services, and oversees specialist services and vendor management. The Operations Engineer shall display excellent problem-solving skills and the ability to work in a fast-paced environment.

Key Accountabilities:

1. Ensures all policies and procedures of the facility are enforced.
2. Assists in resolving concerns, incidents, and issues of the customer, monitors investigation, and recommends corrective action as necessary to resolve complaints, ensuring that services continuity is provided in a professional and safe manner.
3. Responsible for planning, scheduling, and conducting customer meetings.
4. Reviews monthly reports as required.
5. Coordinates with customer representatives and operation teams related to facility operational requirements.
6. Provides positive and quick responses to customer emergencies or urgent issues as they arise.

Minimum Qualifications:

1. Bachelor’s degree in engineering, Higher National Diploma in Engineering (3 years), or equivalent.
2. Entry-level certifications in O&M management or related fields.
3. Certifications such as Certified Data Centre Professional (CDCP) or Certified Data Centre Specialist (CDCS).
4. 2 years of relevant experience.
5. Proven experience in data center operations and management or mission-critical facilities (preferred).

Job-Specific Skills:

1. Proficient in HVAC, electrical systems, plumbing, and building maintenance.
2. Strong analytical and problem-solving skills.
3. Proficiency in English, with good verbal and written communication skills.
4. Ability to work effectively in a team environment.
5. Ability to adapt to changing priorities.
6. High attention to detail and commitment to quality.
7. Knowledge of critical infrastructure equipment and tools such as UPS, generators, BMS (Building Management System), chillers, and FLS (Fire Life Safety System).
8. Familiarity with various CAFM/CMMS platforms.
9. Experience with work organization and work order planning.