Operations Director - Corniche Hospital

Job Description

Providing strategic and operational input and expertise for operational strategy and future service delivery.

Establishing consolidated operational plans aligned with the strategic plan of SEHA and ensuring the key result areas are defined in the plan and met.

Overseeing the development of the business and service plans for the group.

Measuring and managing the group’s performance and providing senior management with group management reports.

Contributing to the development of strategic, annual and business planning processes, incorporating a collaborative approach with other senior officials.

Supporting and participating in the development of facility frameworks, policies, and procedures.

Maintaining a close awareness of best practice and industry standards in the different functional areas and developing the division towards these benchmarks.

Developing/assisting in developing a clear development strategy and annual plan for the division.

Assisting direct reports in establishing strategic plan, goals and objectives and providing leadership for their implementation.

Developing division annual budget and business plan.

Managing the division’s financial plans and budgets and taking corrective action when necessary.

Developing, recommending and reporting on internal budget for reporting departments.

Providing support to clients through the development of new programs reflecting best global and regional practices.

Providing consultative services to the facility's leadership and employees on all related matters, including involvement in actual working of the department for monitoring customer service levels.

Interfacing with third party insurers and negotiating billing (with Finance Division).

Developing and maintaining relationships with customers and senior stakeholders and promoting the reputation of facility services.

Ensuring regular liaison with other corporate divisions in order to provide appropriate specialist functional support.

Supporting the development and implementation of cross-division coordination mechanisms and information sharing.

Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk.

Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders.

Working with the Directors to identify and nurture leadership potential and talent.

Developing a high performing team of Managers who work to key performance indicators and who are held accountable in terms of delivery.

Providing input and guidance on operational matters and on operational decisions impacting clients and stakeholders of the facility.

Responsibilities

Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies.

Completing and maintaining regulatory requirements including licensure and certification and other mandatory training within established time frames.

Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy.

Assuming the role of a brand ambassador for the facility and promoting a customer-focused philosophy in dealing with any stakeholders.

Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility.

Performing any other duties as may be assigned relevant to the basic responsibilities of the role.

Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines.

Understanding and adhering to emergency preparedness plans/policies.

Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position.

Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies.

Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care.

Complying with any regulations related to mentoring, training, development of UAE nationals staff.

Required
QUALIFICATIONS

Bachelor's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field OR Diploma in relevant field with 3 years of additional experience.

Desired
QUALIFICATIONS

Master's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field.