Operations Director

Operations Director

Location: Dubai, UAE (Global operations across various regions)

Reports to: Chief Operating Officer (COO)

Company Overview:
The Hearst Solution was founded by visionary entrepreneurs passionate about blockchain technology and committed to revolutionising the world of cryptocurrency mining. Our genesis story is rooted in the belief that the future of finance lies in digital assets. United by a passion for blockchain technology, our diverse team of experts in technology and finance came together to establish Hearst Solutions. At the Apex of Crypto, AI and Renewable Energy, Hearst fosters an environment of entrepreneurship, innovation and big ambition. We are looking for a Senior Director to take a leadership, board level role to oversee business operations as we accelerate our global operations.

Job Overview:
Head of Operations will play a pivotal role in ensuring the smooth and efficient day-to-day operations of the company. Reporting to the COO, this leadership position will oversee the operational framework and processes across multiple departments including Marketing, Business Development, Finance, Legal and HR. They will be responsible for optimising operational workflows, ensuring compliance with local and international regulations, and driving cross-functional collaboration. The role requires a strategic mindset with a hands-on approach to managing activity and growth. Strong focus on developing people, driving autonomous management within departments and championing a cohesive and collaborative, cross-border work environment. This is a senior, board-level leadership role, and will be responsible for the oversight of an ever growing team that is expanding globally, including both UAE-based employees and a network of global contractors.

Key Responsibilities:

• Operational Strategy & Implementation
  • Develop and implement operational strategies aligned with the company’s goals and objectives.
  • Collaborate with the COO and department heads to identify areas for operational improvements and process optimisations.
  • Oversee the expansion of global operations, ensuring compliance with local regulations and standards in each country.
• Leadership & Team Management
  • Manage and mentor the operations team, ensuring that all personnel are aligned with the company’s strategic objectives.
  • Work closely with the heads of departments to streamline communications and operational procedures.
  • Reduce management responsibility by ensuring departmental autonomy, operational efficiency, and accountability.
• Process & Workflow Optimization
  • Design, implement, and optimise operational workflows to ensure efficiency across the business.
  • Ensure that business processes are scalable, particularly as the company grows in size over the coming years.
  • Drive improvements in the use of systems, including Trello, Monday & Google suite integrating them with other company platforms to streamline employee and contractor management.
• Compliance & Risk Management
  • Ensure that all operational processes comply with local laws and international standards, with a focus on UAE regulations.
  • Monitor risks and develop contingency plans for potential operational disruptions.
  • Collaborate with the Head of Legal, Compliance, and Regulation to maintain up-to-date policies and practices in line with company growth.
• Resource Management
  • Oversee the allocation and management of company resources, ensuring they are aligned with operational goals.
  • Track and monitor budgets related to operational activities, aiming for cost efficiency without sacrificing quality or performance.
• Performance Tracking & Reporting
  • Establish KPIs and metrics to monitor and report on the performance of operational activities.
  • Provide regular updates to the COO on key operational developments, challenges, and opportunities for improvement.

Key Requirements:

• Experience:
  • Proven experience in an operational leadership role, preferably within a fast-growing, global organisation.
  • Demonstrable experience in managing both in-country employees and remote global contractors is essential.
• Skills:
  • Strong leadership and team management skills, with a demonstrated ability to lead cross-functional teams.
  • Excellent process optimisation and project management skills.
  • Financial acumen to manage budgets and resource allocation effectively.
  • Excellent communication and interpersonal skills, with a strategic mindset and problem-solving ability.
  • Ability to comfortably operate at board level while maintaining strategic oversight of operations team.
• Qualifications:
  • Educated to degree level in business administration, operations management, or related field (Master’s preferred).