Operations Coordinator (Part Time)

About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

As we gear up for the high season, we're on the lookout for a Night Operations Associate (Part Time) to join our dynamic team. While the initial duration of this role is expected to be around 6 months, we firmly believe in recognizing and rewarding outstanding talent. As such, for the right candidate who consistently demonstrates exceptional performance and depending on growth and market trends, we are open to the possibility of extending this opportunity. You will play a crucial role in supporting our administrative operations, particularly in the areas of claims processing, claims tracking, and various administrative projects.

Key Responsibilities:

• Monitor and Action DET Complaints
• Respond to emergency complaints during night time hours promptly.
• Field Response for Overnight Emergencies, be prepared to go on-site to manage and resolve urgent situations that arise overnight.
• Ensure Smooth DET Check-ins/Check-outs
• Prepare and finalize all necessary documentation for the next day's check-ins, including email and portal updates.
• Utilize the ticketing system to track, prioritize, and resolve issues efficiently.

Shift Days and Timings: Weekends from 23:00 to 08:00

We Hope You Possess Most Of These Qualities and Skills:

• Flexibility: Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Responsibility: Takes ownership of tasks, shows initiative, and ensures work is completed to high standards.
• Detail-Oriented: Strong attention to detail to ensure accuracy in claims processing and administrative tasks.
• Communication Skills: Effective written and verbal communication skills for interacting with team members and external parties.
• Problem-Solving: Ability to identify issues and find practical solutions.
• Team Player: Collaborative mindset, willing to work closely with colleagues to achieve common goals.
• Experience: Previous experience in administrative roles is a must. Experience in operations, customer service, reception, holiday homes, or the travel and tourism industry is advantageous.
• IT Proficiency: Comfortable with IT skills and CRM software applications relevant to the role. Proficiency in Office Suite.

If you meet the qualifications outlined above and are excited about this opportunity, please submit your resume along with a brief cover letter detailing your relevant experience.

Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.