Operations Coordinator - Air Freight

Job Description

GAC Abu Dhabi is looking for candidates for the role of Operations Coordinator – Air Freight with Customs and Freight- Air, to be based in Abu Dhabi. Could it be you?

Job Description

The job supports the business in delivering customer service excellence by ensuring the timely and efficient processing of all the C & F import and export shipments, leading the team and communicating with shipping lines, terminals and authorities.

Job Responsibilities

1. Ensure smooth operations
   Open GAC Freight files, prepare manifest, update correction notice, upload EDI to ADT/DHABI, send manifest to terminals/customs, notify consignee as per B/L/manifest or principals’ instructions, send reminder. Handle CAN for Dangerous, IMCO, refer, direct delivery. Notify parties 7 days before vessel arrival, follow-up, and attend calls in accordance with GAC etiquette.
2. Job Closure and invoicing
   Ensure accurate details and completion of jobs opened on GAC Freight by following the process in full and holding responsibility for approval of supplier invoices and closing related jobs.
3. Cash handling
   Issue delivery orders with OBL/endorsement/ID verification, confirm OBL status, collect freight and charges per principles and GAC/Abu Dhabi tariff, handle cash, invoice NYK credit after vessel arrival, and settle daily collections with accounts.
4. Reporting
   Communicate with overseas partners, prepare NYK inbound/outbound reports, update NYK IEM container movements, and ensure correction notices (freight, cargo, consignee) are updated in all files, GF2, and required management reports.
5. Ensure timely operation process
   Prepare and send discharge/load lists to terminal, agent and feeder operator. Manage full/empty container control, report stock and long-detained containers to NYK. Return empty containers to JEA, verify port invoices, and resolve discrepancies with accounts/terminal.
6. Forward sales leads to concerned departments
   Market intelligence- gather sales leads from cargo manifest, DO counter, CFS & local market and forward to concerned departments.
7. Generate business growth
   Increase business & profits for the department by securing future businesses.
8. Ensure operation completion
   Release empty container for export stuffing, schedule export vessels, issue B/L, update & forward pre-alert to discharge port agents, collect freight and send stripping letter to container terminal for console shipment. Forward manifest to tally clerk & terminal. Inform the load port agent if cargo landed short or damaged.
9. Collaboration with all departments
   Maintain close cooperation with all departments.

Job Requirements

• High school Diploma or Degree preferred
• 3-5 years’ shipping and logistics experience in the same role
• Knowledge of carriers, agents, accounts and preparation of shipping and operation procedures
• Time-management and multi-tasking skills.
• Knowledge of written & spoken English.
• Proficient with MS Office applications and able to learn new software quickly.