Operations Coordinator

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency and convenience. Washmen’s mission is to replace your washing and drying machine using state of the art technology and user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operates in Dubai & Abu Dhabi and caters to more than 50,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Job Description

We are looking for Operations Coordinator who has experience in managing the fleet service and drivers of the organization. Our objective at Washmen is to ensure the deliveries are on time.

Washmen is gearing up to scale. Being part of one of the fastest growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.

Responsibilities:

· Oversee the daily activities of Drivers and be the first point of contact to provide guidance to Drivers completing tasks.

· Monitor Driver activity to ensure tasks are being completed within the assigned timings.

· Work closely with the Customer Service Representatives to ensure proactive communication with Customers in regard to any and all delays or issues.

· Develop the ability to contact Customers directly through phone calls and/or messaging to communicate delays actively.

· Continuously verify the status of the capacity in the fleet to understand coverage options prior to orders coming into the system ensuring capacity is always available.

· Coordinate fleet emergencies with Fleet Coordinator, reoptimizing assigned tasks to adjust to downtime for the affected Drivers.

· Propose changes to schedules and assignments based on daily experiences with the operation.

· Groom driver quality in terms of behaviour, appearance, professionalism, presentational, etc.

· Expense driver-related bills to the finance department for reimbursement.

· Submit a daily report on the Driver operation as a whole for review before the end of shift.

Requirements

· Minimum 1 year of experience in a similar role overseeing 50+ drivers.

· Able to handle difficult personalities and communicate with customers effectively.

· Be curious about how the overall operation works and be interested in learning about what’s beyond just the role.

· Have proficient computer skills with knowledge of Word and Excel.

· Have knowledge of all the main areas and communities in Dubai and Abu Dhabi.

· Have a valid UAE driving license.

· Previous experience as a delivery driver could be useful.