Operations Coordinator

Job Description

About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope:
This role is responsible for processing export shipments for the Freight Forwarding Team while coordinating with the Contracted shipping line, Customer, and other parties involved in the process. The employee will be responsible for achieving high accuracy through our operating systems to ensure high productivity and operational excellence in accordance with the requirements and/or procedures based on BDP Ethics.

Responsibilities:

• As assigned by Supervisor, review the LCM (Loading Confirmation Message) received from the shipper and submit Shipping Instruction to the shipping line. In case of errors/discrepancy, communicate with the concerned party and rectify the required data received.
• Follow up with the shipping line and ensure timely receival of manifest. Once received the manifest, audit the Manifest and share it with the clearing agent with the correct naming convention.
• In case of EDI amendments requested by the clearing agent, communicate it to the carrier for amendments. Confirm back to the clearing agent upon confirmation from the carrier.
• Ensure timely customs clearance with Abu Dhabi customs on the portal and be at port/airport for any inspection.
• Upon receival of the customs clearance confirmation, send Draft B/L instruction to the Shipping line as per ECC handbook.
• Upon vessel sailing, follow up and receive the Confirm On Board (COB) report from the carrier, review the report and share it with the functional mailbox.
• Responsible for timely and accurate update of milestone and data to BDP's operating system.
• Track and Trace shipments.
• Communicate with the shipping line and other partners for any requirements or exceptions found.
• As a contingency, the Operations Coordinator will contact customers with exceptions to advise shipment status or to obtain shipment information in a professional manner.
• Assist the day-to-day operations of the team to ensure that customer requirements are met.
• Ensure the highest level of data quality and integrity by processing shipments accurately.
• Ensure KPIs are met at all times.
• Support Project Business for route map, survey, preparing method statement, required drawings for heavy lifts.

Dimensions / KPIs:

• Handling all files within a dedicated time frame.
• Clear communication with the customer.
• Registration of milestone data in Meridien.