Operations Associate (Emiratization)

To ensure a smooth and efficient operation in the Operations department in relation to the company core process; thus directly impacting the opening of the leisure facility, delivering the experience and closing the leisure facility.

The Rides and Attractions Operator operates the rides and attractions safely and efficiently, in a variety of different positions, ensuring a high level of customer service is provided at all times whilst ensuring that Health and Safety remains the number one priority.

The Operator position will oversee the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests. They will also be required to concentrate for long periods of time, manage small teams, multi-task and operate large machinery safely and efficiently.

Job Scope:

1. Welcome the guests in a warm and friendly manner.
2. Ensure all rides and attractions rules and regulations are enforced at all times.
3. Ensure all rides and attractions start up and closedown procedures are completed correctly.
4. Organize and regulate queuing systems for all rides and attractions.
5. Ensure height measuring is conducted accurately and efficiently.
6. Ensure ride platforms are organized for operation.
7. Explain, distribute and fit ride safety clothing to guests that require it.
8. Ensure that guests load and unload from rides and attractions safely and efficiently.
9. Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable.
10. Check safety equipment (fire extinguishers, emergency exits and emergency routes).
11. Communicate clearly with guests, colleagues and management.
12. Use the ride stop and emergency stop functions effectively and confidently.
13. Deliver fun and memorable experiences to the guests.
14. Open and close the rides and attractions to guests.
15. Follow all Health and Safety policies and procedures.
16. Record all details of the daily operation of a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
17. Ensure that the daily ride documentation is kept up to date, tidy and accurate.
18. Handle and lead ride downtimes and emergency situations as required.
19. Ensure a clean and safe environment.
20. This position requires a large time spent standing and talking on positions.
21. Ability to stay focused during long shifts and busy periods in the park.
22. Any other tasks that may be required to meet the needs of the business.

Essentials:

• Good customer service skills
• Good communication skills
• Ability to work within a team and independently
• Outgoing and enthusiastic personality with a passion for guest interaction
• Speak and understand English
• Ability to work under pressure and during long shifts
• Integrity – being honest and ethical

Desirables:

• Higher secondary or equivalent
• 1 year rides and attractions experience in another theme park
• Speak and understand Arabic
• Creativity and alternative thinking to develop new ideas for work-related problems

For Operator Position Training:

• Ability to manage small teams
• Ability to concentrate uninterrupted for long periods
• Ability to operate machinery safely and efficiently
• Ability to multi-task
• Ability to oversee the safety of all colleagues and guests at a particular ride or attraction