Operations Assistant

About Company
We are a fast-growing digital native marketing and distribution consumer goods company dedicated to managing and empowering brands that resonate with the diverse needs and desires of consumers in the markets we operate in. Operating from Dubai, we leverage our deep understanding of the diverse local market and our strong network of partners to deliver outstanding results. Our focus is on providing customers & consumers with a wide range of high-quality innovative products and services that enhance their lives.

Job Title: Operations Assistant

Reports To: Managing Director

Department: Management & Operations

Summary:
The Operations Assistant plays a crucial role in ensuring the smooth and efficient processing of customer orders from point of sale to final delivery. This role involves close collaboration with the fulfillment team and customers to maintain high levels of operational efficiency and customer satisfaction.

Essential Functions:

1. Receive and process customer orders accurately, ensuring product availability and correct customer information.
2. Track orders and provide timely updates to customers on order status and delivery.
3. Liaise with the fulfillment team to ensure accurate and timely order delivery.
4. Monitor deliveries and address any potential delays or issues.
5. Manage order changes, cancellations, and returns, ensuring customer satisfaction.
6. Serve as a point of contact for customers regarding order inquiries and delivery information.
7. Resolve customer complaints effectively and escalate complex issues as needed.
8. Maintain organized records of customer interactions and order documentation.
9. Contribute to process improvements and operational efficiency initiatives.
10. Assist the Managing Director with administrative tasks as required.

Competencies:

1. Attention to Detail: High level of accuracy in processing orders and managing data.
2. Organization and Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
3. Communication Skills: Excellent written and verbal communication with customers, fulfillment teams, and management.
4. Problem-Solving: Proactive approach to identifying and resolving order-related issues.
5. Customer Focus: Commitment to providing excellent customer service and ensuring satisfaction.
6. Computer Skills: Proficiency in using order management systems, Microsoft Office Suite, and other relevant software.

Required Education and Experience:

1. High school diploma or equivalent; Associate's or Bachelor's degree preferred.
2. Proven experience in an administrative, customer service, or operations role.
3. Experience with order processing and fulfillment is a plus.