Operations and procurement manager

Operations & Procurement Manager

Job Offered

Are you ready to embrace the challenge of working for a global market leader? Does driving exceptional customer service in a global environment through a networked team of professionals excite you?

Then we might be looking for you. We are looking for an Operations and Procurement Manager to lead our team in Dubai, U.A.E. You will be working with leading retailers, producers and brewers, handling a variety of products including but not limited to alcoholic and non-alcoholic beverages.

What will you do?

The Operations and Procurement Manager will lead and manage the operational team in developing our services and ensuring targets in relation to activities, service, quality, and productivity are exceeded. The role plays a key part in developing customer and carrier relationships, promoting continuous service improvement, and exploring new ways to add value for our customers, including the development of new service capabilities. Reporting to the Area Director Middle East, the Operations and Procurement Manager is expected to be resourceful, flexible, responsive with a “can do” approach, and organized with strong leadership and management skills.

• Continuously review operational procedures to implement and execute positive improvements
• Live a ‘best in class’ service offering at all times
• Identify resource requirements to exceed agreed service standards
• Monitor service level agreements and implement corrective action where required
• Promote efficiency and profitability by encouraging and facilitating a climate of best practice and quality throughout the department
• Create a performance culture that secures support and respect from staff and drives continuous improvement
• Implement and support Company and Group Human Resources policies and procedures
• Proactively support Operational change projects, demonstrating and encouraging the belief that learning, development, and change is a personal responsibility
• Reinforce a learning culture by actively supporting, rewarding, and providing opportunities for staff development
• Drive productivity improvement and service excellence through efficient use of our systems
• Responsible for the procurement related to logistic services and build sustainable relationships within the carrier network
• Be the “go to” Operations expert and work closely with Group Operations to ensure best in class and efficient service delivery is maintained

What do we expect from you?

• Proven track record in the field of freight forwarding and/or shipping
• Advanced communication skills and styles
• Experience in using various motivational techniques
• Willingness to question tradition in order to find a better way
• Excellent planning and organisational skills
• Proven analytical and troubleshooting skills
• Experience in managing and developing people with a genuine commitment to service delivery
• Experience in leading teams through change

What can you expect from us?

• Competitive compensation
• Medical aid
• Professional development and growth opportunities