Operation Lead - Archiving

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity:

The Supervisor oversees the daily operations of a small team of bank clerks. This team is responsible for managing a front desk that collects bank-related documents and processes these documents into the bank's core system. This position ensures that all customer requests are handled efficiently and effectively, while also managing the department's resources and identifying areas for improvement.

Responsibilities:

• Manage the department's resources in the most efficient manner and highlight any issues to Management that will allow the operation to improve consistently.
• The project has a customer desk linked to back office operations, requiring meticulous operational planning and seamless execution.
• Ensure that the 17 members assigned to the project are adequately tasked to perform cross-functional activities.
• Must be able to create quick work schedules as the project is agile, hence requiring the 17 members to toggle between the work processes, thus ensuring all team members are assigned optimal tasks.
• Project is target based, hence the coordinator is responsible for ensuring that individual and team targets are met.
• The coordinator is responsible for ensuring that work instructions received from the client’s focal point are adequately addressed and disseminated down into the workstreams.
• Prepare periodic reports (daily, weekly, monthly) as required by the department's leader. Reporting is one of the key metrics required by the customer. The reporting formats will be mutually discussed and sharing period agreed. This schedule needs to be followed.
• Ensure compliance with Iron Mountain's information security policy.

Qualifications:

• Bachelor's Degree preferred.
• Training in Data Confidentiality, Quality Assurance, Excel.
• Customer service and operational experience.
• Knowledge of working in/and supervising a team.
• Knowledge of time management, resource management, and attention to detail.
• Excellent communication skills with internal and external customers handling knowledge.
• Project supervision and client liaison experience.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0085767