Operation Executive - Freight Forwarding (Land Freight)

Who are we?

Delivering a smarter courier experience since 2008. At ZAJEL, we’re on a mission to be the courier company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.

Our journey started in 2008. Fast-forward to now and we’ve matured to become the fastest-growing courier and logistics company in the UAE. We’ve got to this position thanks to a mix of industry-leading expertise and an unwavering commitment to offering our customers a greater experience day after day.

At the heart of this sits our people, a team of industry experts and innovators who use smart, cutting-edge technologies and our diverse, top-of-the-range shipping fleet, to supply convenient, cost-effective services to customers across domestic, international, and government spaces.

We’re also proud to offer a growing range of reliable services for large enterprises and SMEs, covering immigration, ID Cards, Customs declarations, mail-room management, legal documents, banking, and e-commerce.

By innovating together, we’ve built a unique operating model that enables us to adapt to fluctuating market conditions, respond with agility to customers and preferences, and reliably execute delivery solutions across first- and last-mile delivery – it’s this spirit and collaboration and pursuit of innovative consistency that sets us apart and makes us the perfect courier partner for B2B, B2C, and C2C customers.

We’re especially proud of the partnerships we have fostered over the years. We partner with many UAE government departments and private sector.

Who are we looking for:

An Operation Executive (Land Freight) that will be responsible for overseeing and coordinating air and sea freight shipments including handling day-to-day operations, collaborating with internal teams, and liaising with our vendors to ensure the smooth flow of shipments. We are seeking a proactive and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What you’ll do:

As a talented Operation Executive (Land Freight), no two days look the same, but a typical day will most likely include the following duties and responsibilities:

Workflow and Operation Management

• Manage and coordinate cross-border land freight shipments, ensuring timely delivery.
• Monitor shipment status and provide daily updates to clients.
• Maintain effective communication with transporters, drivers, border agents, consignees, and other stakeholders to ensure smooth operations.
• Build and maintain strong vendor relationships, negotiating competitive pricing for cost-effective shipments.
• Ensure compliance with international shipping regulations and manage necessary documentation.
• Optimize shipping costs without compromising quality.
• Address operational challenges promptly and provide exceptional customer service.
• Ensure timely & accurate data entry in the software and prompt invoicing to clients.
• Stay informed about border regulations, current border conditions, and destination clearance requirements to ensure seamless and compliant operations.
• Keep customers informed about the status of their shipments and address inquiries in a timely manner.
• Track and analyze key performance indicators to identify areas for improvement and implement corrective actions.
• Prepare operational reports and communicate vendor services issues to management.

Operations Reports

• Create daily reports for all services rendered by the operations department and ensure that all services are updated in the system.
• Prepare timely and accurate operations statements and reports as required.

What makes you unique:

• Bachelor's degree in business management, or in a related field, or higher.
• Minimum of 3-5 years' Land Freight operations experience.
• Language requirement for Transport Coordination: Proficiency in English & Hindi/Urdu is required; knowledge of Arabic is an advantage.

What's in it for you:

• Workplace: With a steaming hot coffee in the cozier pantry, we combine work and wellness.
• Rewards: In addition to competitive non-taxable gross package salary, we offer an employment visa, group medical insurance, and an annual ticket allowance to your home country.
• Employee wellbeing: We not only believe in a healthy work-life balance, but we also have a wellness and sports program.
• Leadership: Through agile, dynamic, and people-focused training, we coach and develop future leaders.

We might be a great match if you have:

• Customer-Centricity: Our customers are at the center of everything we do.
• Teamwork & Collaboration: Our success is a result of the collective efforts of our team.
• Innovation: Embracing innovation is part of our DNA.
• Global Connectivity: We value the importance of connecting people and businesses worldwide via our agents network.
• Integrity: We uphold the highest ethical standards in all our interactions and operations.

Interested in advancing your career and securing your future with us?

Then ZAJEL might be the right place for you.

We can’t wait to hear from you.