Open Jobs Retail Trainer 260390

• Support all Retail Education projects

• Deliver all Retail trainings

• Ensure strong onboarding of all new joiners

• Strong focus on omnichannel and client experience

• Support creation of training material for key retail animations (Ramadan & Festive)

• Support development of each retail employee's career & development path

• Strong collaboration with key business partners and strategic implementation and delivery of the different projects

This role will be based at Sephora University Dubai. The role will require store visits 50% of the time and travel to OGCC countries (Qatar, Kuwait, Oman & Bahrain) and visit UAE flagships on a weekly basis or if business requires it.

Retail Training

• Responsible for delivering all Retail-related training modules in-class and/or digitally

• Support update/creation of Retail training material, Onboarding, Sephora Attitude, Omnichannel, Cashier training, as well as all Retail-related training needed to support the growth of the business

• Lead all Onboarding initiatives partnering with HR & Store Management (digital onboarding, Induction training, welcome at store level & follow-up coaching)

• Support creation of training material for key retail animations (Ramadan & Festive)

• Monitor knowledge growth and retention post all Retail training

• Maintain modules and digital material up to date

• Review client feedback, mystery shopping, and Love Meter data to identify areas of opportunities and suggest solutions accordingly

• Partner closely with cross-functional business partners:

  • Retail support training for retail project implementation

  • Store Management align on business & support needed at store level

  • HR onboarding & employee support training

  • Beauty Training Team support and reinforce retail & omni in beauty training/projects

  • KSA Field Coaches share best practices and support each other

Coaching & Support at Store Level

• Align with the Retail & Leadership Education Manager on focus and follow-up for all Retail topics

• Align with all Retail Managers on priority stores and business needs focus

• Articulate support of the cash team to coach and develop them

• On the floor coaching assessment & feedback (for all Retail trainings)

• Follow up & knowledge assessment after priority animation trainings

• Assess store teams on performance at least 1 time/year or if business requires

• Visit flagship doors on a weekly basis meeting with Store leaders to align and assess needs

• Ensure visit of full region (including all stores) at least 2 times/year or if business requires

• Support Beauty Trainers during their yearly assessment of the store team

• Share assessment feedback with Store Management and support development accordingly

• Follow up and support engagement of the store team with our Sephora LMS

Project Management

• Support training for all retail-related projects partnering with project owner/leader

• Deliver project training on time meeting all requirements and satisfaction of business partners

• The successful candidate will have a strong retail experience and passion being with Sephora for at least 3 years at a Supervisor or Management position.

• Having delivered training and supported learning and education projects is a plus. Arabic is a plus.

• The ideal candidate will have good communication and presentation skills.

• She/he must be very agile and flexible, able to cope and manage different projects dealing with various business partners.

• Able to give/receive feedback, and it is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.

• It is key that they fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ with a high level of energy, enthusiasm, and motivation.

She/he needs to have excellent authentic communication and influencing skills and be energized by working in a fast-paced dynamic environment.