Onsite Desktop Engineer

Excis Compliance Ltd. is a leading global provider of IT solutions, dedicated to empowering businesses with innovative and reliable technology services. At Excis, we pride ourselves on fostering a dynamic and collaborative environment where employees are encouraged to excel and develop their skills. Joining our team means becoming part of a company that values dedication, innovation, and exceptional customer service.

Role Overview:

We are seeking a skilled Onsite Desktop Engineer to join our team in Dubai. In this role, you will be the first point of contact for employees, providing top-tier technical support for hardware, software, and network-related issues. Your expertise will ensure seamless daily operations and a superior user experience.

Key Responsibilities:

1. Provide onsite support for desktop PCs, laptops, printers, scanners, and other IT hardware.
2. Troubleshoot and resolve issues related to Windows 10/11 and macOS operating systems.
3. Manage and support software applications including the Microsoft Office Suite, Active Directory, SCCM, and Intune.
4. Perform basic network troubleshooting, including diagnosing TCP/IP issues.
5. Collaborate with remote IT teams and escalate unresolved issues when necessary.
6. Maintain documentation of processes and solutions to enhance knowledge sharing.
7. Deliver excellent customer service while interacting with end-users in English and Arabic.

Requirements:

1. Proficiency in supporting Windows 10/11 and macOS operating systems.
2. Hands-on experience with hardware support for desktops, laptops, printers, and scanners.
3. Strong knowledge of software tools including the Microsoft Office Suite, Active Directory, SCCM, and Intune.
4. Basic understanding of networking principles, including TCP/IP troubleshooting.
5. Fluency in English and basic understanding or fluency in Arabic.
6. Excellent problem-solving skills and the ability to work independently.
7. Strong communication and interpersonal skills, with a customer-focused approach.

Location:

Arenco Tower, 19th Floor, Sheikh Zayed Road, Dubai, UAE

Benefits:

Why Join Excis?

• Be part of a global IT solutions provider recognized for its innovative approach.
• Collaborate with a diverse team of professionals committed to excellence.
• Enjoy opportunities for professional growth and development.
• Work in a state-of-the-art facility in one of Dubai’s most prestigious locations.

How to Apply:

If you are passionate about IT support and want to contribute to a dynamic and innovative team, we would love to hear from you! Please submit your CV and a cover letter detailing your relevant experience. Join Excis Compliance Ltd. and take your IT career to new heights!