Online Customer Service Representative

Job Description:

We are seeking an experienced E-Commerce Customer Service Representative to join our dynamic team. The ideal candidate must have a minimum of 3 years of online customer service experience in an e-commerce or retail setting. This role requires excellent written and spoken English skills to effectively communicate with customers and internal teams.

Key Responsibilities:

1. Provide customer support via live chat, email, and online platforms.
2. Handle order management, payment processing, and general inquiries.
3. Resolve customer complaints and issues efficiently.
4. Work within Zendesk or similar customer support systems.
5. Collaborate with internal teams to enhance customer experience.

Requirements:

1. Minimum 3 years of online customer service experience (retail/e-commerce required).
2. Strong English communication skills (spoken and written).
3. Experience using customer support systems (Zendesk preferred).
4. Knowledge of order management and payment processing (Magento preferable).
5. Ability to work in shifts (day, evening, night shifts).
6. Own visa preferred, but not essential.
7. Additional language skills in Thai, Chinese Simplified, or Portuguese are a plus but not essential.