Online Community Manager (Remote)

LMTD is looking to hire an Online Community Manager to manage social media comment monitoring, and responding for its clients across government, B2B, and

healthcare. This role is a full-time position.

The candidate will be expected to:

• Monitor client accounts across Facebook, Instagram, Twitter, LinkedIn, YouTube, Public and direct message channels for customer comments, feedback, and queries, using social media monitoring tools and native platform functionality
• Respond to users within the agreed client SLA through pre-approved English and Arabic responses and direct users with appropriate action
• Candidate may be required to recommend responses in English or Arabic where required
• Engage with users through liking, sharing, and retweeting relevant posts as well as responding autonomously to positive comments
• Collate responses and actions are taken in a tracking sheet for ease of reporting
• The candidate will not be expected to work on reports, but rather provide input
• Work alongside LMTD OCM and account management team to ensure all customer responses are dealt with in a timely and efficient manner
• Work with the OCM team to develop sentiment reports every month
• Attend events and capture live content for social media stories

Requirements:

• 1-2 years experience in online community management and/or social media
• Written English and Arabic are essential
• The position can be worked from home, communication will be ongoing with the LMTD account manager
• Familiarity with social media platforms - Facebook, LinkedIn, Twitter, Instagram, YouTube
• Experience with monitoring tools such as Brandwatch, Agora Talkwalker, and native platforms is a plus