On-Island Driver (Buggy Driver)

About the job On-Island Driver (Buggy Driver)

We are currently seeking a reliable and skilled On-Island Driver, also known as a Buggy Driver, to join our team. This position is based in Saudi Arabia and involves providing transportation services on the island.

Responsibilities:

1. Maintain a cheerful, helpful, and friendly attitude towards colleagues, on-island staff, and guests alike, and provide a courteous and professional service at all times.
2. Drive guests in the buggies as required, following schedules or routes defined by the Site Supervisor or Dispatcher, and based on guest requests.
3. Answer all guest questions with a high level of knowledge about island facilities and services.
4. Communicate effectively with passengers, staff, and management to provide seamless service.
5. Handle any passenger complaints or issues in a professional manner.
6. Provide guests assistance with luggage, baby strollers, etc., when required, ensuring it is handled with care.
7. Perform porter/baggage handling duties as required (movement of baggage from luggage ferry to/from Assets), securing luggage inside cargo areas of luggage cages/transport, and delivering unclaimed or lost luggage to the correct asset or guest.
8. Be an expert on the function and operation of all buggy controls, gauges, and warning lights.
9. Maintain a valid buggy-driving license, and operate the buggy in accordance with all local laws and regulations.
10. Record usage of buggies as required, ensuring close communication with the dispatcher and Site Supervisor.
11. Assist in ensuring that all buggies are kept well maintained and clean at all times; any technical fault should be reported to the Site Supervisor.
12. Perform pre and post-trip inspections to ensure the buggy is in good working order.
13. Follow all safety rules when driving the buggy and drive with utmost care, making sure that neither passengers nor passing guests come to any harm.
14. Ensure sufficient charging of the electric buggies to facilitate consistent operations.
15. Report any mechanical issues or accidents immediately to management, monitoring battery water, brake, lights, etc., on a daily basis before using a buggy.
16. Assist guests with directions around the Island.
17. Work flexible hours, including nights, weekends, and holidays.
18. Work for long periods of time exposed to heat.
19. Follow all company policies and procedures.
20. Assist with other duties as assigned by management.

Background, Skills & Qualifications:

1. Valid driver's license with a clean driving record.
2. Excellent interpersonal, written, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred).
3. Excellent guest service skills, ability to engage with guests and provide courteous service.
4. Ability to work flexible hours, including nights, weekends, and holidays.
5. Ability to handle stressful situations calmly and professionally.
6. Physical ability to assist passengers with loading and unloading luggage, handling up to a minimum of 30kg.
7. Knowledge of local traffic laws and regulations.

Qualifications:

1. High school diploma or equivalent.
2. Ideally 1 year of experience driving a buggy or similar vehicle.
3. Experience in a similar role and/or within guest services at a major hotel group/hotel management company is preferred.