On Going Due Diligence - Team Leader - Temporary (Outsource) | Dubai, UAE

On Going Due Diligence - Team Leader - Temporary (Outsource)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates
Posted: 3 months ago
Type: Temporary

Role: ODD Team Leader - BBD
Location: Sharjah

Role Purpose:
Monitor and ensure that team is achieving their targets, with proper reporting to senior management regarding progress.

Key Accountabilities of the role:

• Monitor team performance and quality of work on a weekly basis through checking team errors and work on reducing the discrepancy/rejection %.
• Handle the emails received from the call center & CRU Department.
• Handle the complaints that are received & ensure resolution within the agreed TAT.
• Prepare the Team & RM Daily progress Report.
• Share data related to the ODD cases with senior management regarding progress.
• Arrange to reactivate the AC Services in case of Completed ODD Cases.
• Update the new cases in the Master & Team/RM sheets on a weekly basis, along with the updated columns shared by the MIS team.
• Update the data received by MIS on a monthly basis.
• Handle the services blocking process.
• Handle the excluding exercise.
• Handle the exemption process.
• Handle the exit relation process.
• Handle the service email as per scheduled timing.
• Ensure submission of assigned tasks with high quality of work.
• Ensure submission of tasks within the agreed TAT.
• Any other task assigned by leader or deputy to be handled with high dedication.

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of products & services
• Good knowledge of service policies & procedures
• Fair knowledge of banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by regulatory authorities
• Computer skills
• Excellent communication skills