On Going Due Diligence - Team Leader - Temporary (Outsource)

On Going Due Diligence - Team Leader - Temporary (Outsource)

Role: ODD Team Leader - BBD
Location: Sharjah

Role Purpose:
Monitor and ensure that the team is achieving their targets, with proper reporting to senior management regarding progress.

Key Accountabilities of the role:

• Monitor team performance and quality of work on a weekly basis through checking team errors and working on reducing the discrepancy/rejection percentage.
• Handle the emails received from the call center & CRU Department.
• Handle the complaints that are received & make sure to resolve within the agreed TAT.
• Prepare the Team & RM Daily Progress Report.
• Share data related to the ODD cases with senior management regarding progress.
• Arrange to reactivate the AC Services in case of Completed ODD Cases.
• Update the new cases in the Master & Team/RM sheets on a weekly basis, along with the updated columns that will be shared by the MIS team.
• Update the data received by MIS on a monthly basis.
• Handle the services blocking process.
• Handle the excluding exercise.
• Handle the exemption process.
• Handle the exit relation process.
• Handle the service email as per scheduled timing.
• Ensure to submit the assigned tasks with a high quality of work.
• Ensure to submit tasks within the agreed TAT.
• Any other task assigned by the leader or deputy to be handled with high dedication.

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of products & services
• Good knowledge of service policies & procedures
• Fair knowledge of banking practices, regulations & risks
• Good knowledge of Anti-Money Laundering regulations issued by regulatory authorities

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.