Officer - Service Center | Abu Dhabi, UAE

Officer - Service Center

Dubai Islamic Bank Abu Dhabi, United Arab Emirates

Job Description

To provide optimal customer service team by quick & efficient customer handling.

To ensure documents from customers are properly acknowledged and processed as per transaction requirements.

Maintain & update MIS to record all transactions.

Ensure customer feedback is captured.

Ensure all transactional applications are duly complete and linked to customers' files as appropriate.

Ensure TAT to be achieved for all transactions.

Communication to be evidenced in all customer contact.

Encourage customer retention & customer loyalty.

Decipher customer needs and offer the best solution based on proper bank policies.

Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

Incorporate and comply with the bank's core values especially the Customer First in your day-to-day activities.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Competencies/Skills

Internal: All Bank's Departments

External: Customers & External Auditors

Minimum Bachelor Degree / Higher Diploma

Minimum 1-2 years of work experience in a similar position/industry.

Bank Systems Knowledge

Banking Products, Services and Operations Knowledge

Customer Servicing/Relationship Management

Home Finance Documentation

Market and Competitive Intelligence

Negotiation Skills

Operational Risk Management

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance