Officer, IT Governance & Monitoring

Role Purpose:

1. Support in identifying and development of various policies, processes and procedures within HIS, supporting areas and/or as part of business demand/change management and release process.
2. Responsible for preparing and managing budget and planning.
3. Support monitoring of HIS processes, outputs, records, KPI/performance and reports.
4. Ensure HIS processes are adhered to and identify any concerns and/or gaps.
5. Responsible for monitoring HIS resource utilization/occupancy/budget and ensure they are leveraged to its defined optimal level.
6. Support HIS employee hiring, skill development in coordination internally and with HR i.e. CV search/screening, interview scheduling/participation, identifying training, creating/maintaining related employee/candidate documents, supporting onboarding etc.
7. Support as HIS point of contact for various audit systems (ISO 9001, ISO 27001, ISO 22301, ISO 20001, SKEA, IA etc.), corporate risk and business continuity management system.
8. Support for managing all the audit observations, findings, IPs, NCRs and ensuring they are discussed with various stakeholders including audit team/auditors and followed up timely for action plan, mitigation and closure.
9. Support for managing HIS risk register and ensure they are discussed with various stakeholders including risk team and followed up timely for action plan, mitigation and closure.
10. Support for managing all the business continuity related requirements such as business impact analysis and business continuity plan etc. for HIS department.
11. Responsible to work on various regular/adhoc reports, activities, initiatives and/or projects.
12. Provide general administrative support to HIS department i.e. employee training, data/information collection for key reports and maintain required documentation.

Work Experience:

1. Experience in the same role is preferred.
2. Experience in process exploration, analysis, design and monitoring.
3. Experience in handling budget and planning.
4. Good knowledge of managing audit, risk and business continuity management.
5. Bachelor degree (Finance and planning preferably).

Skills and Competencies:

1. Good command of written and spoken English. Arabic language is an advantage.
2. Good analytical, execution, problem-solving and decision-making skills.
3. Ability to acquire and apply new skills.
4. Flexible and able to work under pressure.
5. Respect and maintain a high level of confidentiality.
6. Proactive and results-oriented whilst ensuring high quality of work.
7. Advanced level of customer service orientation and professionalism in all interactions.
8. Able to work in a multicultural environment and promote knowledge sharing in order to achieve goals and deliverables.
9. Good knowledge of health insurance concepts.
10. Good knowledge of Microsoft applications.