Officer- Front Office Emiratised role Part Time

Serving the customer and staff to determine and distinguish the differences of our bank services from other banks. The Officer is often the first business contact the customer will meet. It is an expectation that she maintains a calm, courteous, and professional demeanor at all times, regardless of the customer's behavior. Some personal qualities that an Officer is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude, and dependability.

The Officer is responsible for providing secretarial, clerical, and administrative support to ensure that municipal services are provided in an effective and efficient manner.

KEY ACCOUNTABILITIES

• Meet and greet visitors to the office
• Direct or escort visitors if required
• Coordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings, conferences, and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
• Receive and relay telephone messages and fax messages
• Receive and deliver/forward mail to the concerned staff/office/dept.
• Stamp all general correspondence if needed/applicable
• Handling ADNEC Building
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Job Context

• Maintain the general filing system and file all correspondence
• Make preparations for Soft services related tasks
• Maintain an adequate inventory of office supplies for Front of House
• Respond to staff/visitor inquiries
• Assist customers with any issues and complaints and direct them to the concerned staff/office/dept.
• Provide word processing and secretarial support for the soft services unit
• Coordinate the repair and maintenance of office equipment
• Answer all incoming calls and handle callers' inquiries at all times
• Assist other staff as requested
• Perform other related duties as required for the soft services unit
• Ensure the look and feel of the front of house and building entrances is maintained at all times
• Adhere to grooming standards at all times
• Comply with limited mobile phone use in public/in front of customers
• No eating, including chewing gum, at the desk
• No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
• No messy work desk/station
• Always smile, be friendly, and approachable
• Do not turn your back to customers or use impolite body language
• External support staff manpower coordination

Additional Information

• Graduate
• Presentable and excellent communication skills in English
• Having a professional outlook and customer-oriented approach
• Experience in a known organization (national/international)
• Customer care
• Customer behavior/interaction skills
• Customer communication skills
• Concierge skills
• VIP interactions experience
• Professional attitude
• Attention to detail

Remote Work: No

Employment Type: Part-time